Overview
At Ashish Computer Institute, we strive to provide high-quality education and services to all our students. We understand that circumstances may change, and you might need to request a refund. This policy outlines the conditions under which refunds are granted.
Quick Summary
Refund requests must be submitted within 7 days of course enrollment. After this period, no refunds will be issued except in special circumstances. Refunds are processed within 14 business days and credited to the original payment method.
Eligibility for Refunds
You may be eligible for a refund under the following circumstances:
Full Refund (100%)
- Course cancellation by the institute
- Request made within 7 days of enrollment and before course commencement
- Technical issues from our side preventing access to course materials
Partial Refund (50%)
- Request made after 7 days but before the second class session
- Medical emergencies with valid documentation
- Relocation to a different city with proof
No Refund
- Request made after attending more than two class sessions
- If course materials have been extensively accessed or downloaded
- Change of mind without valid reason after 7 days
Important Note
All refund requests are subject to review by our administration team. Submission of a request does not guarantee approval. We reserve the right to make final decisions on all refund cases.
Refund Timeframes
| Situation | Refund Percentage | Processing Time |
|---|---|---|
| Before course start date | 100% | 7-10 business days |
| Within 7 days of enrollment | 100% | 7-10 business days |
| After 7 days but before 2nd class | 50% | 10-14 business days |
| After attending 2+ classes | No refund | N/A |
| Course cancelled by institute | 100% | 5-7 business days |
Refund Process
Follow these steps to request a refund:
Submit Request
Fill out the refund request form available at our office or download it from our website.
Documentation
Provide necessary documents (receipt, ID proof, reason for refund).
Review
Our team will review your request within 3-5 business days.
Processing
If approved, refund will be processed to your original payment method.
Processing Time
Please note that after we process your refund, it may take additional time for your bank or payment provider to reflect the amount in your account. This typically takes 5-10 business days but can vary by financial institution.
Transfer Policy
Instead of a refund, you may have the option to transfer your enrollment to:
- Another course of equal value
- A future batch of the same course
- Another person (subject to administration approval)
Transfer requests must be made before the third class session. Administrative fees may apply for course transfers.
Special Circumstances
Technical Issues
If you experience technical problems that prevent you from accessing our online learning platform, please contact our technical support team first. Most issues can be resolved quickly. If the problem persists and cannot be resolved, you may be eligible for a refund.
Medical Emergencies
For medical emergencies that prevent you from continuing the course, we require valid medical documentation. In such cases, we may offer a partial refund or credit for future courses.
Dissatisfaction with Course
If you're unsatisfied with the course content or teaching quality, please first discuss your concerns with our course coordinator. We'll make every effort to address your concerns. If we're unable to resolve the issue, you may be eligible for a partial refund.
Refund Inquiries
If you have any questions about our refund policy or need to request a refund, please contact us:
Office Hours: Monday - Saturday, 9:00 AM - 6:00 PM